FAQs

How should I wash my MBTN item?

• Turn garment inside out.
• Machine wash cold (no bleach or fabric softener).
• Tumble dry low or hang dry.
• DO NOT iron directly on the design.

What is MBTN's return policy?

• All sales are final. We do not accept returns due to the made-to-order nature of our items.
• Exchanges only for incorrect items sent by mistake.

How do returns/refunds work?

• Custom items are non-returnable.
• Each piece is unique, so designs and colors may vary. Contact us with any questions.

I didn’t receive my order, what should I do?

• Processing takes 1-2 weeks. You’ll receive tracking via USPS once shipped.
• If tracking is missing or the package is lost, contact USPS or submit a "missing package" form.

Can I cancel my order?

• Orders can be canceled within 24 hours. After that, production begins, and cancellations are not possible.

My pieces don’t look exactly like the digital proof, what should I do?

• Real colors may differ from on-screen images due to display settings. Each piece is handmade, so slight variations are normal.

When will my MBTN order arrive?

• Please allow up to 2 weeks for processing and shipping. For urgent orders, DM us @madebytaylornicole.